One agent. More ways to move care forward.
Phia’s AI agent works alongside our nurses to reach members, screen for risk, close care gaps, and keep your care managers informed. Every day, in any language, between visits.
Phia’s AI agent
Always on for members.
Always in sync with your team.
The agent runs every check-in, screen, reminder and follow-up by text, in any language, and hands off to a licensed nurse the moment something needs a clinician. Your care managers see what happened, what was flagged and what’s still open.
Watch an escalation happen.
When symptoms add up, the agent acts in seconds and logs every step.
Everything the agent does between visits
From the first check-in to the last follow-up, all in one text thread, with a nurse a message away.
01
Reach every member
The agent sends proactive check-ins, collects health history and keeps member information up to date. It shares personalized education and sends care plan and vaccination reminders, so members hear from someone between every visit.
02
Screen and spot risk early
The agent runs depression and anxiety screens and screens for food, housing and transportation needs. It scores each screen, flags positive results, tracks symptoms and blood pressure readings over time, and asks follow-up questions to catch emerging risks early.
03
Bring in clinicians when it matters
When something needs a clinician, the agent alerts a nurse, escalates urgent concerns and brings a specialist into the same conversation. It follows up after positive screens and checks in after hospital discharge.
04
Close care gaps
The agent finds in-network providers, coordinates scheduling and reminds members about upcoming visits. It follows up after missed appointments, checks whether referrals were completed and supports prenatal and postpartum visit completion.
05
Remove barriers to care
The agent asks members what’s getting in the way of their care. It connects them with transportation assistance and finds food and housing resources close to home.
06
Keep care managers in the loop
Every outreach and intervention is documented. The agent shares updates with your care managers and surfaces unresolved care gaps, so your team always knows who needs attention next.
