What Phia watches for.
From the first text through baby’s first year, Phia’s agent keeps watch for more than 150 named risks across mental health, physical health, the baby and everyday needs. When something needs a person, a nurse steps in.
Always on watch
One text thread.
More than 150 named risks.
Every risk is named, rated low, moderate, high or critical, and tracked over time. Most surface in intake answers or in what a mom says by text. Screening scores and blood pressure readings add to the picture.
Where Phia hears it.
Four areas, one watch list.
Each named risk sits in one of four areas, and each one has a plan for what happens next.
01
Mental health
Thoughts of self-harm, postpartum psychosis, severe or past depression and anxiety, bipolar disorder, PTSD and birth trauma, stopping psychiatric medication, grief after a loss, and substance use, including opioids, alcohol and stimulants.
02
Physical health
Preeclampsia and high blood pressure, diabetes and gestational diabetes, heavy bleeding, clotting disorders, preterm labor, decreased fetal movement, placenta problems, chest pain, fever, severe headache and leg swelling.
03
The baby
Breathing trouble, fever, failure to thrive, poor weight gain, jaundice, preterm birth, NICU stays and bonding.
04
Everyday needs
Housing, food, transportation, money stress, no insurance or provider, limited support at home, language barriers and partner violence.
05
Emergencies
Phia is not an emergency service. When a message points to one, Phia directs her to 911, the ER, labor and delivery or the 988 crisis line, and alerts the clinical team.
Every risk gets a level.
Low, moderate, high or critical. The level decides who gets involved and how fast.
Low
Noted and tracked.
Logged to her record so a pattern over time doesn’t get missed.
Moderate
Watched more closely.
Added to her overall risk picture and kept in view in the thread.
High
Care team alerted.
Phia’s clinical team is alerted right away, a nurse steps in, and her OB gets a dashboard update and an email.
Critical
Help right away.
Everything in high, plus Phia points her to 911, the ER, labor and delivery or the 988 crisis line when it can’t wait.
Partner network
